Intake Administrator (Remote work; must reside near Southfield, MI)
MASSIVE:
Medical and Subrogation Specialists MASSIVE:
Medical and Subrogation Specialists Berkley, MI Berkley, MI Full-time Full-time $38,000 - $40,000 a year $38,000 - $40,000 a year 1 day ago 1 day ago 1 day ago About MASSIVE:
Medical and Subrogation Specialists MASSIVE:
Medical and Subrogation Specialists (MASSIVE) is a growing company based in Southfield, MI (a suburb of Detroit).
We seek to integrate the best of a modern office with great team members.
Our work from home program is expanding even after the Covid-19 pandemic dissipates, so, a remote position is now possible.
We are excited to have you join our team! Position Responsibilities An Intake Administrator (IA) acts as the main point of contact between MASSIVE and insurance companies, subrogation firms, and other lien holders.
IAs work in a team with a MASSIVE Attorney, at least one Lien Resolution Manager (LRM), and possibly, other IAs.
The IA is unlikely to have any customer contact on behalf of MASSIVE except when answering incoming calls.
Duties and responsibilities include, but are not limited to:
Lien Holder Contact Contact subrogation firms, lien holders, and health insurers to ensure MASSIVE receives requested information from those organizations; Utilize telephone, email, fax, online portals, and regular mail to complete any necessary contact and follow-up; Develop relationships with representatives of those organizations to improve and expedite the contact process; Discuss with those organizations opportunities for change and other inter-company communication improvements.
Workflow & File Management Maintain workflows by studying MASSIVE methods and, when appropriate, discussing improvements to those workflows with managers; Maintain MASSIVE's proprietary software, the Claim Tracking System (CTS), including client information updates and workflow management; Ensure smooth operations and workflow procedures through data discovery and detection of subrogates' patterns during normal day-to-day work; Contribute to the team effort by accomplishing team-related results; Information Receipt Receive all new information, liens, subrogation information requests, etc.
via mail, fax, and email; Organize and disburse received information to appropriate team members while simultaneously updating the CTS system to indicate such receipt and disbursement of information; File said information into appropriate locations, both electronic and physical.
Qualifications No previous experience is required.
An IA must have a comfortable working knowledge of the Microsoft Office suite of applications as well as the ability to utilize web-based systems as the MASSIVE Claim Tracking System is web-based.
Either an undergraduate degree or at least three (3) years office experience is preferred.
Teamwork is important to the success of MASSIVE, so strong interpersonal skills are a must.
An IA must be self-motivated and willing to work with the ebb and flow of an ever-changing task list.
Outgoing personalities are more likely to succeed in this role when considering the high volume of subrogation contact - including that on the telephone.
An IA will be expected to become knowledgeable in the MASSIVE workflows.
He or she will need to adapt to various subrogation firms' roadblocks and even internal changes as the process of lien resolution is always evolving.
They must have or develop within 90 days of employment, a solid understanding of the workflows we implement.
Finally, an IA must understand the reasons for certain actions we take, including putting the customer first and acknowledging the customers; perception of what we do is nearly as important as the actual successes.
Travel No travel is expected for this position.
Job Type:
Fully Remote.
Our preferred hiring locations are:
Michigan, Pennsylvania, Illinois, Arizona, California, Florida, Minnesota, Louisiana, North Carolina, and Kentucky.
Applicants from other states will be considered.
Job Type:
Full-time Pay:
$38,000.
00 - $40,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Application Question(s):
What is your preferred salary amount (annually)? Are you comfortable with handling a high volume of calls and making requests for information via telephone? Please confirm that you have completed or will complete the Attention to Detail and Excel Indeed Skills Assessment within three days of this application.
Enter the date you completed or will complete the assessment.
Education:
Bachelor's (Preferred)
Experience:
Microsoft Office:
3 years (Required) Work Location:
Hybrid remote in Berkley, MI 48072.
Estimated Salary: $20 to $28 per hour based on qualifications.
Medical and Subrogation Specialists MASSIVE:
Medical and Subrogation Specialists Berkley, MI Berkley, MI Full-time Full-time $38,000 - $40,000 a year $38,000 - $40,000 a year 1 day ago 1 day ago 1 day ago About MASSIVE:
Medical and Subrogation Specialists MASSIVE:
Medical and Subrogation Specialists (MASSIVE) is a growing company based in Southfield, MI (a suburb of Detroit).
We seek to integrate the best of a modern office with great team members.
Our work from home program is expanding even after the Covid-19 pandemic dissipates, so, a remote position is now possible.
We are excited to have you join our team! Position Responsibilities An Intake Administrator (IA) acts as the main point of contact between MASSIVE and insurance companies, subrogation firms, and other lien holders.
IAs work in a team with a MASSIVE Attorney, at least one Lien Resolution Manager (LRM), and possibly, other IAs.
The IA is unlikely to have any customer contact on behalf of MASSIVE except when answering incoming calls.
Duties and responsibilities include, but are not limited to:
Lien Holder Contact Contact subrogation firms, lien holders, and health insurers to ensure MASSIVE receives requested information from those organizations; Utilize telephone, email, fax, online portals, and regular mail to complete any necessary contact and follow-up; Develop relationships with representatives of those organizations to improve and expedite the contact process; Discuss with those organizations opportunities for change and other inter-company communication improvements.
Workflow & File Management Maintain workflows by studying MASSIVE methods and, when appropriate, discussing improvements to those workflows with managers; Maintain MASSIVE's proprietary software, the Claim Tracking System (CTS), including client information updates and workflow management; Ensure smooth operations and workflow procedures through data discovery and detection of subrogates' patterns during normal day-to-day work; Contribute to the team effort by accomplishing team-related results; Information Receipt Receive all new information, liens, subrogation information requests, etc.
via mail, fax, and email; Organize and disburse received information to appropriate team members while simultaneously updating the CTS system to indicate such receipt and disbursement of information; File said information into appropriate locations, both electronic and physical.
Qualifications No previous experience is required.
An IA must have a comfortable working knowledge of the Microsoft Office suite of applications as well as the ability to utilize web-based systems as the MASSIVE Claim Tracking System is web-based.
Either an undergraduate degree or at least three (3) years office experience is preferred.
Teamwork is important to the success of MASSIVE, so strong interpersonal skills are a must.
An IA must be self-motivated and willing to work with the ebb and flow of an ever-changing task list.
Outgoing personalities are more likely to succeed in this role when considering the high volume of subrogation contact - including that on the telephone.
An IA will be expected to become knowledgeable in the MASSIVE workflows.
He or she will need to adapt to various subrogation firms' roadblocks and even internal changes as the process of lien resolution is always evolving.
They must have or develop within 90 days of employment, a solid understanding of the workflows we implement.
Finally, an IA must understand the reasons for certain actions we take, including putting the customer first and acknowledging the customers; perception of what we do is nearly as important as the actual successes.
Travel No travel is expected for this position.
Job Type:
Fully Remote.
Our preferred hiring locations are:
Michigan, Pennsylvania, Illinois, Arizona, California, Florida, Minnesota, Louisiana, North Carolina, and Kentucky.
Applicants from other states will be considered.
Job Type:
Full-time Pay:
$38,000.
00 - $40,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Application Question(s):
What is your preferred salary amount (annually)? Are you comfortable with handling a high volume of calls and making requests for information via telephone? Please confirm that you have completed or will complete the Attention to Detail and Excel Indeed Skills Assessment within three days of this application.
Enter the date you completed or will complete the assessment.
Education:
Bachelor's (Preferred)
Experience:
Microsoft Office:
3 years (Required) Work Location:
Hybrid remote in Berkley, MI 48072.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
